Privacy policy

Privacy Policy
PrimeGuard Warranty LLC (“PrimeGuard,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, contact us, or communicate with us via phone, SMS, or other means.

 
1. Information We Collect
We may collect the following types of personal information:

Name
Phone number
Email address
Property address
Year built and square footage of the home
Information related to home systems and appliances
Billing or payment information (when applicable)
Communication preferences
 
2. How We Use Personal Information
We use personal information to:

Respond to customer inquiries and provide customer support
Communicate regarding home service contracts or warranty coverage
Send account notifications, confirmations, and service-related updates
Assist with claims information and service coordination
Verify property eligibility and coverage details
Comply with legal, regulatory, and contractual obligations
 
3. How Personal Information Is Shared
We do not sell personal information.

Personal information may be shared only with:

Service contract administrators (such as EFG Companies) for claims processing and service fulfillment
Authorized service providers and contractors as required to perform covered services
Payment processors and financial partners for billing purposes
Legal or regulatory authorities when required by law
 
4. SMS Communications & Consent
If you provide your mobile phone number, you may receive SMS messages related to:

Customer care and support
Account notifications
Service-related updates
Verification or administrative communications
SMS consent is not shared with third parties or affiliates.
We do not sell, rent, or share SMS consent for marketing purposes.

You may opt out of SMS messages at any time by replying STOP.
Message and data rates may apply.

 
5. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, or disclosure.

 
6. Accessing or Updating Your Information
You may request access to or correction of your personal information by contacting us using the information below.

 
7. Contact Information
PrimeGuard Warranty LLC
Customer Support: 877-418-4656
Website: www.primeguardwarranty.org

 
8. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.